Terms & Conditions

These terms and conditions ("Consumer Terms and Conditions") apply to your use of the gift voucher web site ("Website"), and when you purchase a Eaton HK gift voucher ("Gift Voucher"). 

Before placing an order on the Website, you will be asked to agree and to be legally bound by these Consumer Terms and Conditions. Please read them carefully before you submit your order. If you do not accept these Terms, you will not be able to order any products from the Website.

1. Purchase

1.1 The Website offers gift vouchers for sale.

1.2 No contract for the sale of any Gift Voucher will subsist between you and Eaton HK unless and until Eaton HK accepts your order by way of an email detailing that payment has been received in full, the content of the Gift Voucher purchased and confirming your details (the "Confirmation"). That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Eaton HK sends the Confirmation to you. The Confirmation amounts to an acceptance by Eaton HK of your offer to buy Gift Voucher(s) from Customer or a third party supplier that is engaged by Eaton HK.

1.3 You must check that the details of the Confirmation are correct as soon as possible and you should print out and keep a copy of it.

1.4 If purchasing a Gift Voucher through the Website, payment shall be taken on Eaton HK by credit. You can make payments with the following cards: Mastercard, Visa, Delta, American Express, Switch or Solo). It may be possible to purchase a Gift Voucher in person from Eaton HK, in which case you can make payment by cheque, cash or PDQ machine and you shall receive a receipt from Eaton HK.

1.5 You undertake that all details you provide to Eaton HKor the purpose of ordering any Gift Vouchers are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the Gift Voucher ordered.

1.6 In order to protect your details during ordering, the Website uses a software package known as Secured Sockets Layer (SSL), which is indicated by a padlock which will appear in the bottom left hand corner of the web browser (grey border area of the screen).

2. Issuing Gift Vouchers  

2.1 Each Gift Voucher sold is subject to terms and conditions of use which can be viewed on the Website alongside each individual Gift Voucher which shall apply in addition to the terms in these Consumer Terms and Conditions.  All prices on the Website are inclusive of taxes and service charges (where applicable).

2.2 The following mailing options are available to customers:

Email (Where Available) - An automatic email with a Gift Voucher link will be sent as soon as the transaction is completed. This can be sent to either the purchaser or the recipient. This is a system generated email and therefore may go to the email recipient's junk or spam email folder. Please also take care when entering email address that it is correct. If an email delivery fails we will attempt to contact you to advise that the email has been returned to us 'undelivered' and will try to get another email address. If you have difficulty opening your Gift Voucher link please see below.

3. Redemption and cancellations

All gift vouchers are non-refundable and non-cancellable upon confirmation. If you need to cancel the voucher, no refund will be provided. All vouchers must be redeemed within the validity period. All non-redeemed vouchers will be forfeit and cannot be transferred or refunded.

4. Complaints Procedure and after sales customer assistance

4.1 If you have any questions relating to a purchase you are considering or how to redeem your Gift Voucher, please contact Eaton HK at (852) 2782 1818.

5. Liability

5.1 This section applies only to the extent permitted by law. For the avoidance of doubt, Eaton HK does not exclude or limit any liability for (a) personal injury (including sickness and death) where such injury results from Eaton HK’s negligence or wilful default, or that of Eaton HK’s employees, agents or subcontractor or (b) fraud or fraudulent misrepresentation.

5.2 In the event that Eaton HK breaches its contract with you, Eaton HK shall be responsible only for refunding the cost of the Gift Voucher. Eaton HK shall not be liable to pay any other compensation or losses suffered by you as a consequence of Eaton HK’s breach of contract.

5.3 Eaton HK agrees to provide the services for which the Gift Voucher was purchased in accordance with the description on the Website and the Eaton HK website (if applicable), at all times with reasonable skill and care. Eaton HK makes no other warranty or representation.

6. Copyright

The Website is protected by copyright, and other intellectual property rights and laws.  We are the owner or the licensee of all copyright, trade marks, design rights, patents and other intellectual property rights on this Website, and the material published on it. You may view the Website and download part(s) of it to a personal computer for personal viewing for private purpose, but for no other purpose whatsoever. NONE OF THE CONTENT MAY BE DOWNLOADED, COPIED, REPRODUCED, TRANSMITTED, STORED, SOLD OR DISTRIBUTED FOR ANY NON PERSONAL PURPOSE WITHOUT OUR PRIOR WRITTEN CONSENT.

7. Disclaimer

By accessing and using the Website, or any of the information on it, you acknowledge that, while reasonable endeavours have been used to ensure that all information contained on the Website is correct, accurate and up to date, Eaton HK make any warranties, representations or undertakings that the material on the Website will be free from infections, viruses, worms, trojan horses and/or other codes that have contaminating or destructive properties. (It is your responsibility to take protective steps such as virus checking).

8. Governing Law and Jurisdiction

The Website and these Consumer Terms and Conditions are governed by the laws of Hong Kong. You agree to submit to the exclusive jurisdiction of the Hong Kong courts in all matters relating to such use of the Website and in relation to these Consumer Terms and Conditions. If any provision of these Consumer Terms and Conditions is found by a court of competent jurisdiction to be invalid you agree that the other provisions of these Consumer Terms and Conditions will remain in full force and effect in so far as possible. If you access the Website from outside Hong Kong you are responsible for compliance with any local laws relating to access.